At Formora Furniture, we are committed to delivering premium-quality furniture with professionalism, transparency, and customer
satisfaction at every step. The following Billing Terms and Conditions outline the policies governing purchases, payments, delivery, warranty, returns, and related services for all orders placed with us.
satisfaction at every step. The following Billing Terms and Conditions outline the policies governing purchases, payments, delivery, warranty, returns, and related services for all orders placed with us.
Estimated delivery dates are provided at the time of order confirmation. While we strive to maintain committed timelines, delivery schedules may be affected by unavoidable circumstances such as natural events, transport disruptions, supply shortages, government restrictions, or other force majeure situations.
In such cases, customers will be informed promptly regarding any changes.
For knockdown or modular furniture, our professional installation team will arrange fitting services on the next working day after successful delivery, subject to scheduling availability.
Customers are requested to ensure site readiness before installation.
Customers are advised to verify payment details carefully before completing transactions.
Customers may request changes to complete furniture set orders within 3 days of order confirmation.
Any approved modification may impact delivery timelines.
At Formora Furniture, we maintain a customer-focused return policy.
Eligible furniture products may be exchanged within 3 days of delivery, provided the product remains in original, unused, and undamaged condition.
Refund eligibility is subject to inspection and approval by our support team.
We provide a 1-year complimentary service warranty covering verified manufacturing defects.
This warranty covers service support only and does not guarantee replacement unless approved by management.
At Formora Furniture, continuous product innovation is part of our commitment to excellence.
As a result, minor design, material, or finishing updates may occur between product versions without prior notice. These improvements will not affect the overall functionality, durability, or intended use of the furniture.
If delivery exceeds the agreed standard timeline, Formora Furniture will compensate the customer at a rate of 0.5% of the total order value per week.
If a completed order is not received by the customer within the agreed collection or delivery schedule, an inventory holding charge of 0.5% of the order value per week may apply.
Conditions:
A 15-day buffer period is provided before charges begin.
Charges apply only after formal notice has been communicated to the customer.
Any issues must be reported immediately for faster resolution.
By placing an order with Formora Furniture, customers acknowledge and agree to these Billing Terms and Conditions.
These policies are designed to protect both customer interests and operational excellence while ensuring a seamless furniture buying experience.