Formora Furniture is committed to ensuring transparent, reliable, and high-quality service. The following Terms and Conditions apply to all purchases and services.
Delivery dates may change due to unavoidable circumstances such as natural disasters, lockdowns, transportation issues, or other force majeure events. Customers will be informed in case of any changes.
For knockdown furniture, installation/fitting service will be provided on the next working day after delivery, based on the scheduled time.
Full payment must be made through approved payment methods. Customers are responsible for verifying all payment details before completing transactions.
Complete set orders can be modified within 3 days of confirmation. However, customized products, broken set orders, or orders already in production are not eligible for changes.
Products can be exchanged within 3 days of delivery if they are unused and in original condition. This policy is not applicable for customized and fabric products. A 5% service charge may apply in eligible cases.
A 1-year free service warranty is provided only for manufacturing defects. Glass, fabric, and rexine materials are not covered under warranty.
Product specifications may be slightly updated or improved over time. Such changes do not affect the functionality or usability of the product.
In case of delivery delays beyond the agreed timeline, compensation may apply under specific conditions. Similarly, inventory holding charges may apply if the customer delays receiving completed goods beyond the allowed grace period.
By placing an order with Formora Furniture, the customer agrees to all the above Terms and Conditions.