At Formora Furniture, we believe exceptional furniture begins with trust. Just as we craft pieces that elevate spaces, we are equally
committed to protecting the personal information you share with us. Your privacy is important, and we handle your data with professionalism, transparency, and care.
This Privacy Policy explains how Formora Furniture collects, uses, stores, protects, and shares information when you interact with our website, digital platforms, customer support channels, and related services.
By accessing or using our website and services, you acknowledge and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services.
To provide secure, efficient, and personalized services, we collect different types of information depending on how you interact with us.
We may collect personal information when you:
Create an account
Place an order
Request a quotation
Contact customer support
Subscribe to newsletters, offers, or updates
Participate in surveys, campaigns, or promotions
This information may include:
Full name
Phone number
Email address
Billing and shipping address
Company or business details (if applicable)
Payment details (processed securely via trusted payment gateways)
Providing such information enables us to deliver our services effectively.
We may automatically collect certain technical data when you visit our website, including:
IP address
Browser type and version
Device type and operating system
Language preferences
Referring website URLs
Pages visited and browsing duration
Date and time of visits
This information helps us improve website performance, user experience, and security.
We may collect insights about how you interact with our platform, such as:
Products viewed or searched
Wishlist and cart activity
Click behavior and navigation patterns
Use of filters, comparison tools, or customization features
This data helps us understand customer preferences and improve our services.
If you contact us through phone, email, live chat, social media, or contact forms, we may retain records of such communication to:
Respond to inquiries
Resolve complaints
Improve support quality
Maintain service continuity
Your information is used strictly for legitimate business purposes, including:
Processing orders and deliveries
Managing customer accounts
Providing after-sales support
Personalizing your shopping experience
Sending order confirmations and service notifications
Sharing promotional offers (with opt-out options)
Conducting analytics and internal research
Preventing fraud and unauthorized activities
Enforcing legal rights and policies
Meeting legal and regulatory obligations
We only process data necessary to fulfill these purposes.
By using our website and voluntarily submitting your information, you consent to its collection, storage, and processing as outlined in this Privacy Policy.
Where required by law, we rely on:
Your explicit consent
Contractual necessity
Legal obligations
Legitimate business interests
You may withdraw consent at any time, subject to applicable legal and operational requirements.
Our website uses cookies and similar technologies to enhance functionality and performance.
Cookies help us:
Remember login details and preferences
Analyze traffic and visitor behavior
Improve website speed and usability
Deliver relevant promotions and product recommendations
Cookies do not typically contain personally identifiable information.
You may disable cookies in your browser settings; however, some website features may not function properly.
Some services integrated into our website (such as analytics, advertising, or payment systems) may place third-party cookies. Their use is governed by their own privacy policies.
Formora Furniture does not sell, rent, or trade your personal information.
We may share information only in the following cases:
We work with trusted partners for:
Payment processing
Delivery and logistics
IT support and hosting
Marketing and customer service
These partners access only the information necessary to perform their functions and are obligated to protect it.
We may disclose information when required to:
Comply with legal obligations
Respond to lawful requests from authorities
Protect our rights, customers, or operations
Prevent fraud, abuse, or security threats
If Formora Furniture undergoes a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of that process under continued privacy protection.
We implement industry-standard safeguards to protect your data, including:
SSL/HTTPS encryption
Secure hosting environments
Firewalls and monitoring systems
Role-based access control
Authentication and verification procedures
While no digital platform can guarantee absolute security, we continuously strengthen our systems against emerging threats.
We retain information only for as long as necessary to:
Fulfill business purposes
Meet legal and tax requirements
Resolve disputes
Enforce agreements
When data is no longer required, it is securely deleted or anonymized.
You have the right to:
Access the personal data we hold
Request corrections to inaccurate information
Withdraw consent for marketing communications
Request deletion of your data (where legally permissible)
Object to misuse or unauthorized processing
Receive transparency regarding data handling
To exercise these rights, contact us using the details below.
Our services are intended for adults. We do not knowingly collect personal information from individuals under 18 years of age. If such data is identified, it will be removed promptly.
Our website may contain links to external websites or services. Formora Furniture is not responsible for their privacy practices or content. Users should review the privacy policies of third-party platforms separately.
We may revise this Privacy Policy periodically to reflect legal, technical, or operational changes.
Updated versions will be published on this page with a revised effective date. Continued use of our services indicates acceptance of the updated policy.
This Privacy Policy shall be governed by and interpreted in accordance with the laws of the People’s Republic of Bangladesh.
Formora Furniture does not engage in automated decision-making or profiling that produces legal or similarly significant effects on users.
We are committed to resolving privacy-related concerns promptly and transparently.
For complaints, questions, or data-related requests, please contact our support or compliance team.
Formora Furniture reserves the right to enforce this Privacy Policy to protect its legal rights, ensure operational integrity, and prevent misuse of services.