At Formora Furniture, we are committed to delivering premium-quality furniture along with a transparent and reliable customer experience. Our company policy is designed to maintain fairness, clarity, and long-term trust with every customer.
All products are crafted using high-quality materials and go through proper quality checks before delivery. We offer customization options based on customer preferences, including size, material, and fabric.
Product prices are determined based on design, materials, and customization requirements. Prices may vary accordingly, and in some cases, advance payment is required to confirm an order.
Orders are considered confirmed only after payment is received. Production timelines may vary depending on the complexity of the design and customization. Custom-made products may require additional time.
Delivery timelines are estimated and may change due to unavoidable circumstances. Customers are responsible for ensuring proper access at the delivery location. Any additional handling or carrying charges, if applicable, will be communicated in advance.
Returns are accepted within three days for eligible products, subject to a service charge. However, fabric and upholstered items are not eligible for return. All returned items must be in original condition.
For customized orders, once production has started, cancellation or return is not applicable.
If any damage or issue is found, it must be reported within 24 hours of delivery with proper evidence such as photos or videos. Approved claims will be resolved through repair or replacement.
Warranty coverage, if applicable, depends on the product type and does not include damages caused by misuse or improper handling.
Customers are requested to carefully review all product details before placing an order and provide accurate delivery information. Any special instructions should be communicated clearly in advance.
Formora Furniture reserves the right to update or modify this policy at any time without prior notice. Our goal is to maintain a fair, professional, and customer-focused service experience.